Praise Precedes Breakthroughs
In my four years as a supervisor and manager, I have maintained a ‘business only’ relationship with the members of the departments I have supervised.
In my four years as a supervisor and manager, I have maintained a ‘business only’ relationship with the members of the departments I have supervised.
My father, Ian Lennon from Glasgow, Scotland, immigrated to the USA in 1965. There was a shortage of skilled electricians in the U.S., and Bethlehem Steel recruited him to fill their need. My dad saw this as an opportunity to give his family a shot at more opportunity and a better life in America.
I have been dealing with an unacceptable performance issue. I have worked with this same issue at least three times, and each time an acceptable level of performance was achieved.
Don is a good technician. He is well qualified to perform many different tasks. Unfortunately, his negative attitude was sabotaging his productivity.
In spring of 2000, I was working for a railroad contractor in Springfield, Oregon, doing private industry railroad repairs and maintenance. I had recently been promoted to a foreman position with the company.
It was Monday morning and I had just gotten back from a quick trip to Salt Lake City—sort of a mini vacation. One of the jobs completed while I was gone was at the Shell Refinery.
For years the task of setting up our new service contract agreements has been shuffled from one person to another, without ever coming into the hands of the one employee who, by virtue of their title and tasks, should be the one to actually do it.
Donna Lee and I were privileged to be the guests at the annual Christmas party of one of our contractor clients. There were over 250 people in attendance, about 50 more than last year, when we were also their guests.
In the fall of 2000, I was working on a big apartment construction project in Sacramento, CA. I had just bought a cordless tool kit for around $500. One day when I came back from lunch, I found my new cordless drill missing.
I fell in love with sports cars and began my career at age 18 in the early 1970's, employed as a technician with a factory-owned British Leyland store.